The first real challenge in planning the London trip was realized today. The other trip coordinator, Heather, called me this morning to tell me that she thought the hotel we had booked, The Prince William Inn, did not have two beds in each room. This realization is problematic, considering this is a school-sponsored trip! After doing some more investigation, we decided to switch to another hotel.
I spent about half an hour on the phone today with a woman named Jade who works for Hotels.com. She was fantastic - she booked our group of 11 people and had all the details and confirmations in my e-mail inbox before we finished the phone call. Much better customer service than what we received with the Prince William - it took a month to book six rooms and we have still been waiting on email inquiries sent two weeks ago. I wonder how long it will take them to respond to my cancellation e-mail when they realize how much money they'll be losing.
Now, our group is staying at the Shaftesbury Paddington Hyde Park Hotel which looks to be wonderful. It is a 4-star hotel that is extremely close to Paddington Station, where we can catch the Tube to various locations we plan to visit on our trip. This morning, I was worrying if we would get off the plane with even a place to stay because of the poor customer service we had received.
I am packed, I have a place to stay, and most of the paperwork is completed for the trip. Good thing - it's only 9 days away.
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